Support & Help Centre

Everything you need to get set up and keep your NearestPlane running.

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Want to change your display settings?

No buttons, no setup mode. Just visit the link below, type your WiFi name, and update your preferences online. Your device updates within a couple of minutes.

Change settings →
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Track any flight in the world

Following a loved one home? Put their flight on your display — live progress bar, miles to go, and arrival time. Works with any airline, anywhere.

Track a flight →
Get help fast
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Fix My Display

Answer a few questions and get the fix — or a message ready to send to Harry with everything he needs.

Start →
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Setup Guide

Full step-by-step instructions for first-time setup — connecting to WiFi, entering coordinates, and saving settings.

View setup guide →
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WhatsApp Harry

The fastest way to get help. Harry responds personally, usually within a few hours — even on weekends.

Message now →
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Email Support

Send a detailed message and Harry will get back to you with a full response.

Send email →
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Change Your Settings

Update radius, display options, night mode and more — online, without going back through setup.

Update settings →
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Leave a Review

Enjoying your NearestPlane? A Trustpilot review means the world and helps other aviation fans find us.

Review on Trustpilot →

Getting started

Follow these steps in order — takes about 5 minutes.

1

Plug in and wait for "Join WiFi"

Connect the USB-C cable to a USB-C wall plug rated 5V 3A. The display will show Join WiFi: NearestPlane after a few seconds.

Use a mains wall socket rather than a TV USB port, a computer or a power bank.

If the screen stays blank, or you can't find the NearestPlane network, try a different USB-C cable and a different socket. If it's still dark after that, get in touch — don't go buying chargers.

2

Join the NearestPlane WiFi network

On your phone or laptop: go to Settings → WiFi and connect to NearestPlane. Password is setup123. If you see a security warning, tap Proceed or Ignore — this is normal.

3

Open 192.168.4.1 in your browser

Open Safari, Chrome, Firefox, or Edge and type 192.168.4.1 in the address bar. Do not search for it — type it directly. The setup form will load.

4

Enter your latitude and longitude

Long-press your home on Google Maps to get your coordinates, or use latlong.net. Copy the minus sign exactly as you are given it. Longitude is negative west of Greenwich — the UK, Ireland, Portugal and the Americas — and positive east of it, which is most of continental Europe. London is -0.1278; Zurich is 8.5417 with no minus.

5

Select your home WiFi and enter the password

Choose your network from the dropdown. Only fill in the manual name box if yours isn't listed. The password is case-sensitive.

6

Save & Connect — keep the screen awake

Tap Save & Connect and keep your phone/laptop screen on by scrolling occasionally. The display will flash, count to 120, then show "Ready!". First flight appears within 30 seconds.

Full setup guide with visuals →

What the three buttons do

They are on the back, next to the USB-C socket. You should not need them day to day.

Furthest from the USB-C socket — restart

A quick press switches the display off and on again. That is all it does. It never opens setup mode, and it never changes your location, your WiFi or any other setting.

The middle one — stop following a flight

If you have sent your display off to track a particular flight from nearestplane.com/tracking, hold this one and it goes back to showing the sky above you. It does nothing the rest of the time.

The bottom two together — setup mode

Hold the two closest to the USB-C socket at the same time and keep holding until the display starts to reset — up to 10 seconds. It does not react straight away, which is where most people let go too early. That puts it back into setup mode, for re-entering your WiFi or your location. It has to be both of the bottom pair — the top button on its own will not do it.

Common problems

Most issues are solved by one of these.

Error Display shows "WiFi Timeout"

Your home WiFi password was entered incorrectly. Hold the bottom two buttons (UP + DOWN) together until it starts to reset (up to 10 seconds) to restart setup. Re-enter the password carefully — it's case-sensitive.

Issue Page at 192.168.4.1 won't load

Your phone has switched back to mobile data. Go to WiFi settings and confirm you're connected to NearestPlane. On iPhone, temporarily switching off mobile data helps. If still not loading, press RST on the back of the board.

Issue Connected but showing no planes

Almost always caused by incorrect coordinates. Correct them at nearestplane.com/settings — no need to touch the display. Long-press your house in Google Maps to get precise coordinates, and check you haven't swapped latitude and longitude. The location only saves if both numbers are valid, so if nothing changes, check them both.

Info My network doesn't appear in the WiFi list

The display only shows 2.4GHz networks. If you have a combined 2.4/5GHz network under the same name, just pick it — it'll connect on 2.4GHz automatically. If it truly isn't listed, type the network name manually in the box below the dropdown.

Info Worked before, now not connecting

Check your home WiFi is working normally. If your router password changed, hold bottom two buttons (UP + DOWN) together until it starts to reset (up to 10 seconds) to re-enter setup and update your details.

Updating your setup

Want to change what's shown on screen? There's now an easy online option — no buttons needed.

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Easiest: change settings online

Visit nearestplane.com/settings on any device connected to your home WiFi. Type in your WiFi network name and you'll see your current settings. Change radius, display options, aircraft filters, night mode — then hit save. Your device will flash, briefly show the old settings while it saves, then restart with everything updated. Takes about 2 minutes.

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Or: put it back into setup mode — hold the bottom two buttons until it starts to reset

While the display is running, hold the bottom two buttons (UP + DOWN) at the same time and keep holding until it starts to reset — up to 10 seconds. Nothing happens for the first few seconds, which is where most people let go too early. The display restarts into full setup mode where you can update your location, WiFi, and all display options. Use this if you've moved house or changed your WiFi password.

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At startup: hold the bottom two buttons (UP + DOWN) while plugging in

Hold both buttons before plugging in the USB-C cable and keep holding until it starts to reset, up to 10 seconds. Goes straight to setup mode without loading any previous settings.

Still need help?

Harry is on hand personally. Most messages get a reply within a few hours.