Support & Help Centre

Everything you need to get set up and keep your NearestPlane running.

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Want to change your display settings?

No buttons, no setup mode. Just visit the link below, type your WiFi name, and update your preferences online. Your device updates within a couple of minutes.

Change settings →
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Track any flight in the world

Following a loved one home? Put their flight on your display — live progress bar, miles to go, and arrival time. Works with any airline, anywhere.

Track a flight →
Get help fast
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Setup Guide

Full step-by-step instructions for first-time setup — connecting to WiFi, entering coordinates, and saving settings.

View setup guide →
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WhatsApp Harry

The fastest way to get help. Harry responds personally, usually within a few hours — even on weekends.

Message now →
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Email Support

Send a detailed message and Harry will get back to you with a full response.

Send email →
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Change Your Settings

Update radius, display options, night mode and more — online, without going back through setup.

Update settings →

Leave a Review

Enjoying your NearestPlane? A Trustpilot review means the world and helps other aviation fans find us.

Review on Trustpilot →

Getting started

Follow these steps in order — takes about 5 minutes.

1

Plug in and wait for "Join WiFi"

Connect the USB-C cable to any standard phone charger or USB port. The display will show Join WiFi: NearestPlane after a few seconds.

2

Join the NearestPlane WiFi network

On your phone or laptop: go to Settings → WiFi and connect to NearestPlane. Password is setup123. If you see a security warning, tap Proceed or Ignore — this is normal.

3

Open 192.168.4.1 in your browser

Open Safari, Chrome, Firefox, or Edge and type 192.168.4.1 in the address bar. Do not search for it — type it directly. The setup form will load.

4

Enter your latitude and longitude

Long-press your home on Google Maps to get your coordinates, or use latlong.net. Make sure to include the minus sign if your longitude is west of Greenwich (UK, Europe, Americas).

5

Select your home WiFi and enter the password

Choose your network from the dropdown. Only fill in the manual name box if yours isn't listed. The password is case-sensitive.

6

Save & Connect — keep the screen awake

Tap Save & Connect and keep your phone/laptop screen on by scrolling occasionally. The display will flash, count to 120, then show "Ready!". First flight appears within 30 seconds.

Full setup guide with visuals →

Common problems

Most issues are solved by one of these.

Error Display shows "WiFi Timeout"

Your home WiFi password was entered incorrectly. Hold the UP + DOWN buttons together for 3 seconds to restart setup. Re-enter the password carefully — it's case-sensitive.

Issue Page at 192.168.4.1 won't load

Your phone has switched back to mobile data. Go to WiFi settings and confirm you're connected to NearestPlane. On iPhone, temporarily switching off mobile data helps. If still not loading, press RST on the back of the board.

Issue Connected but showing no planes

Almost always caused by incorrect coordinates. Hold UP + DOWN for 3 seconds to re-enter setup. Long-press your house in Google Maps to get precise coordinates, and check you haven't swapped latitude and longitude.

Info My network doesn't appear in the WiFi list

The display only shows 2.4GHz networks. If you have a combined 2.4/5GHz network under the same name, just pick it — it'll connect on 2.4GHz automatically. If it truly isn't listed, type the network name manually in the box below the dropdown.

Info Worked before, now not connecting

Check your home WiFi is working normally. If your router password changed, hold UP + DOWN for 3 seconds to re-enter setup and update your details.

Updating your setup

Want to change what's shown on screen? There's now an easy online option — no buttons needed.

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Easiest: change settings online

Visit nearestplane.com/settings on any device connected to your home WiFi. Type in your WiFi network name and you'll see your current settings. Change radius, display options, aircraft filters, night mode — then hit save. Your device will flash, briefly show the old settings while it saves, then restart with everything updated. Takes about 2 minutes.

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Or: hold UP + DOWN together for 3 seconds

While the display is running, hold both front buttons at the same time for 3 seconds. The display restarts into full setup mode where you can update your location, WiFi, and all display options. Use this if you've moved house or changed your WiFi password.

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At startup: hold UP + DOWN while plugging in

Hold both buttons before plugging in the USB-C cable and keep holding for 3 seconds. Goes straight to setup mode without loading any previous settings.

Still need help?

Harry is on hand personally. Most messages get a reply within a few hours.